What is your online return policy?
All regular price items that have been purchased online can be returned for a full refund within 14 days of purchase. Merchandise must be unworn and unwashed. Sale items that were purchased online can be returned for a store credit. Sale items purchased with a discount greater than 50% off are a FINAL SALE.
What is your in store return policy?
All regular price items that have been purchased in store can be returned for a store credit within 14 days of purchase. Merchandise must be unworn and unwashed. Sale items that were purchased in-store are final sale.
How do I make a return or exchange?
Returns and/or exchanges can be made at our Toronto location, or through mail. In order to make a return or exchange, you must request approval by clicking the following link:
http://senseofindependence.returnscenter.com
How do I mail back a return?
If you would like to return your order by mail, click on the link below to initiate a return. Once it is approved, you will receive an e-mail with instructions on how and where to send back your items.
http://senseofindependence.returnscenter.com
Do I have to pay for return shipping?
Yes. Return shipping fees are at the expense of the purchaser.
When will I receive my refund?
You will receive your refund within 48 hours after we receive the item/s back at the store and upon inspection that the item/s have been unworn, unwashed and has all original tags. Please allow 3-5 business days to see the refund on your credit card statement.
Can I modify or cancel my order?
Once your order has been shipped out, you cannot modify or cancel the order. If your order has not been shipped out yet, we will try our best to accommodate cancelling the order. Once an order has been placed, we are unable to make size modifications. If you need to cancel your order, you can call the store at (416) 481-8242 or by sending us an email at support@senseofindependence.com
What are your shipping options?
We currently ship to Canada and the USA. All orders within Canada are shipped through Canada Post. All USA orders are shipped through USPS. There is also an option for expedited shipping within Canada at an additional cost of $25.00 CAD.
How do I track my package?
Once your package has been shipped, you will receive a tracking number through email via Canada Post.
How often do you get new items in stock?
We receive new items on a weekly basis! Check our "New Arrivals" page to see all our newest items.
How do I know if and when an item will be restocked?
If an item is out of stock, you will see a “Notify Me When Available” icon on the items’ page. Click on your sold out size and then enter your email address. You will automatically be notified if/when that item is back in stock in your size.
What are the sizes available at your store?
Some of our items are available from XS to XL, while others are available from S to L. Each item has a detailed description of the fit, and/or you can always reference our size guide. If you have any questions on fit and size, please contact us via email, telephone or Instagram direct message.
Do you sell gift cards?
Yes. Gift cards ranging from $25.00 CAD to $500.00 CAD are available for purchase here. If you are looking for a denomination that is not there, you can select multiple of a denomination to add up to the value you desire. They can be used in store and/or online and they do not expire.
Can my gift card be used online or in store?
As of February 1, 2020, all gift cards can be used both in store and online. Gift cards purchased before this date will need a compatible code to be used online. Please call the store at (416) 481-8242 or email us at support@senseofindependence.com to receive your compatible code.
Can I use my in store credit towards an online purchase?
Yes, all store credits can be used both in store and online.
How do I collect points for my purchases?
You can collect points through our Smile Rewards Program on any items purchased in-store or online. You are automatically enrolled into the rewards program when you make your first purchase online or in-store.
What happens to my loyalty points if I return an item that I redeemed my reward on?
Our system sees the reward as a coupon that is non-refundable. Your points are not returned to you. We recommend using your reward on an item that you have tried on, when possible.