FAQ

How do I select CURBSIDE pickup for my purchase?
At the checkout window, under delivery select  the 'pickup' option. The store address will be highlighted as the pickup location. Continue to the payment option and finish checking out. 

 

How will I know my CURBSIDE order is ready for pickup?
You will receive an email letting you know your order is ready for pickup. Pickup is available Monday through Saturday 10am to 6pm and Sunday 11am to 5pm. 

 

What is your COVID-19 return policy? 
Our COVID-19 return policy has not changed from our regular return policy. Please refer to our RETURN/EXCHANGE policy on our website.

 

What is your online return policy? 
All regular price items that have been purchased online can be returned for a full refund within 14 days of purchase. Merchandise must be unworn and unwashed. Sale items that were purchased online are available for an online store credit (this credit can also be used in store).

 

What is your in store return policy?
All regular price items that have been purchased in store can be returned for a store credit within 7 days of purchase. Merchandise must be unworn and unwashed. Sale items that were purchased in-store are final sale. 

 

How do I make a return or exchange?
Returns and/or exchanges can be made at our Toronto location, or through mail. In order to make a return or exchange, you must request approval by clicking the following link: 

http://senseofindependence.returnscenter.com

 

How do I mail back a return?
Packages must be postmarked for return within 14 days of when you get your order. We are not responsible for the loss or delay of packages being returned, so we suggest using a shipping service that provides a tracking number and insurance. All details will be emailed to you once you have been approved to return your item(s).

 

Do I have to pay for return shipping?
Yes. Return shipping fees are at the expense of the purchaser.

 

When will I receive my refund?
You will receive your refund within 48 hours after we receive the item/s back at the store and upon inspection that the item/s have been unworn, unwashed and has all original tags.

 

Can I modify or cancel my order?
Once your order has been shipped out, you cannot modify or cancel the order. If your order has not been shipped out yet, we will try our best to accommodate modifying or cancelling the order. You can do this by calling the store at (416) 481-8242 or by sending us an email at orders@senseofindependence.com

 

What are your shipping options?
We currently ship to Canada and the USA. All Canadian orders are shipped through Canada Post. All USA orders are shipped through USPS. There is also an option for expedited shipping within Canada at an additional cost of $25.00 CAD.

 

How do I track my package?
Once your package has been shipped, you will receive a tracking number through email via Canada Post.

 

How often do you get new items in stock?
We receive new items on a weekly basis! Please check our "new arrivals" page for a list of all our newest items.

 

How do I know if and when an item will be restocked?
If an item is out of stock, you will see an “EMAIL ME WHEN MORE ARE AVAILABLE” icon on the items’ page. Click on your sold out size and then enter your email address. You will automatically be notified if/when that item is back in stock in your size.

 

What are the sizes available at your store?
Some of our items are available from XS to L, while others are available from S to L. Each item has a detailed description of the fit, and/or you can always reference our size guide. If you have any more questions on fit and size, please contact us via email, telephone or instagram direct message.

 

Do you sell gift cards?
Yes. Gift cards ranging from $25.00 CAD to $250.00 CAD are available for purchase here.  If you are looking for a denomination that is not there, you can select multiple of a denomination to add up to the value you desire. They can be used in store and/or online and they do not expire. If you are purchasing it as a gift, you can forward the online gift card to the end user via email or enter their email at checkout.

 

Can my gift card be used online or in store?
As of February 1, 2020, all gift cards can be used both in store and online. Gift cards purchased before this date will need a compatible code to be used online.  Please call the store at (416) 481-8242 or email us at orders@senseofindependence.com to receive your compatible code.

 

Can I use my in store credit towards an online purchase?
As of February 1, 2020, all store credits can be used both in store and online. Store credits purchased before this date will need a compatible code to be used online.  Please call the store at (416) 481-8242 or email us at orders@senseofindependence.com to receive your compatible code.

 

How do I collect points for my purchases?
You can collect points through our Smile Rewards Program on any items purchased in-store or online. You will need to sign up for our loyalty points program, which can be done online or in-store.